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Levels of care

For most health issues, you should start by contacting your primary care physician. But what happens when you have an urgent or emergent need? Getting injured or developing an illness can be stressful and with so many care options available these days, knowing where to go to get the appropriate level of care can be a challenge.

That’s why we’ve developed the guide below to help you assess your health needs so you can choose the right location to receive your care. Plus, we offer online scheduling for all of these locations so you can do your waiting from the comfort of home.

Which level of care is right for me?

Use the guide below to assess your symptoms and determine which level of care is appropriate for your current needs.

Emergency Care

If you have an emergent or life-threating situation, call 9-1-1 or get to the nearest Emergency Department as quickly as possible. Symptoms or conditions that warrant a visit to the ED include:

  • Difficulty breathing
  • Chest pain or pressure
  • Unconsciousness or convulsions
  • Serious head, neck or back injury
  • Severe bleeding
  • Poisoning or overdose
  • Broken bones or loss of limb
  • Moderate to severe burns

Urgent Care

When an unexpected illness or injury strike and you cannot wait to be seen by your primary care doctor, Urgent Care is the best alternative for treating conditions with minor to moderate symptoms, including:

  • Back pain
  • Broken bones and sprains
  • Bronchitis
  • Cold sores
  • Colds & flu
  • Headaches
  • Insect bites
  • Lacerations
  • Mild allergic reactions
  • Minor burns
  • Minor spine injuries
  • Nausea & vomiting
  • Sinus infections
  • Skin infections
  • Sports injuries and physicals
  • Sunburn
  • Urinary tract infection

Virtual Urgent Care

Care when you need it, the way you want it. Saint Agnes now offers virtual urgent care options for those who need to stay home.

  • Allergies
  • Cold Sores
  • Cough, colds & upper respiratory infections
  • Insect bites
  • Lice
  • Pink Eye
  • Sinus congestion & infection
  • Skin conditions, rashes, sores & blisters
  • Sunburn
  • Urinary tract infection

Ortho On Demand

Ortho On Demand is a walk-in clinic focused on orthopaedic and musculoskeletal injuries. Whether you sprain your ankle on the football field or tweak your back while gardening, you'll benefit from the expert care of our orthopaedic and sports medicine specialists.

  • Broken bones or fractures
  • Sprains
  • Muscle tightness, strains or tears
  • Concussion
  • Back pain
  • Mild, moderate or severe arthritis
  • Joint pain